Explained well enough, like I told a friend recently
The training and onboarding process with WFHI was quite mixed for me. On one hand, the foundational concepts about running remote workflows were explained clearly enough, and the tutorials gave me a decent overview of the software features. However, when it came to more technical parts like setting up the dialer and database integrations, the instructions became a bit too fast or vague. I had to repeat certain modules and even then felt like I was piecing things together on my own. It wasn’t a total failure, but it wasn’t seamless either. The automatic updates helped in keeping software security up to date, yet they didn't always come with clear notes on what exactly changed, which added to some confusion during my initial weeks. Customer support was present but often busy, so quick troubleshooting was not guaranteed. I’d explain to my friend that the onboarding gives you just enough to get started, but expect to spend some time figuring things out beyond the basics. The invoicing and payment processes were straightforward though, which made one part of the setup easier. Overall, it felt like a decent introduction that needed your own perseverance to really get comfortable with the workflow and calling tools. This isn’t a quick start kind of training but not a dead-end either. Instead, it requires a bit of patience and trial to make the most of the system.