Explained well but some info could be quicker
I’d tell a friend that the support from WFHI is overall good but has its moments of ups and downs. When I first reached out for telephonic assistance, the explanations were quite detailed, which helped me understand various features like the calling dialer and database organization. That depth was a positive as it clarified many queries I had after going through the training myself. On the other hand, sometimes the support took a bit longer to explain points that I felt could have been summarized. This meant calls extended longer than I expected, which was a minor frustration especially if I was in a hurry. Yet, the staff was always patient and responsive, which balanced that drawback. In sum, I'd say the communication is clear but somewhat slow-paced at times. If you're someone who prefers straightforward quick answers, it might test your patience, but if you like detailed explanations, you'll appreciate the approach here.