Explained to a friend: training was decent but not perfect under glitches
If I were telling a friend about the onboarding and training, I’d say it was mostly good but had some hiccups when things went wrong. At first, the step-by-step training guided me well through setting up the dialer and managing the database. But when I hit a snag—some software update that temporarily disrupted access—it threw off my progress briefly. I contacted telephonic support, and they were helpful in clarifying what was happening and how to work around it. The process to resolve the issue wasn't instantaneous but reasonable. After that, I felt better prepared, learning how the system handles unexpected problems. The invoicing and payment parts were clear and without trouble, so I didn’t worry there. Overall, I’d rate it 4 stars because while most of the learning experience was smooth, a few glitches slowed me down. Still, the support team’s steady response made the difference and helped get things back on track sooner rather than later.