Explained some aspects well, but surprises in the process
Before purchasing, I expected a clear outline of the software’s capabilities and how the training would proceed. Some features, like the database and calling tools, were explained adequately, with examples of their use cases. However, I was surprised to discover that not all the updates were fully detailed during the pre-purchase discussions; I had to find some information through trial and error in the onboarding flow. Also, the telephonic support could have been more proactive in clarifying payment and invoicing procedures sooner. The sign-up process itself was properly handled and simple. So while there was sufficient clarity on general functions, the minor surprises about update frequency and support responsiveness did stand out. These factors would have been easier to manage with better upfront explanation rather than learning on the go.