Explained One Thing Okay, Rest Was Confusing Really
When I first went through the training and onboarding, I found the explanation of the calling tools quite okay. They spent some time showing how the dialer worked, which was helpful because it gave me a starting point. But beyond that, things were pretty vague. The instructions about the database feature and how to manage remote workflows weren’t very clear. For example, I remember being confused about navigating the automatic updates—there wasn’t much detail on what changed or how that impacted my usual work. Later on, I tried to get telephonic support to clarify some of these points, but I got fairly general responses that didn’t break things down clearly. Overall, if I had to sum it up to a friend, I would say the onboarding was more frustrating than helpful; there was one shining moment during the dialer training, but otherwise, many concepts just seemed poorly explained. I’m left feeling that the training was not quite geared toward someone wanting a comprehensive understanding of how to use everything efficiently.