Experienced better but the sales process lacked clarity
Having used similar software solutions before, I anticipated a more streamlined pre-purchase experience from WFHI. The online product information was fairly comprehensive, and the sign-up process was standard and straightforward. However, I found the invoicing and payment details somewhat limited in comparison to competitors. It wasn't immediately clear if the fees included ongoing support or just initial access. I expected clearer comparison of package features during the sales dialogue, which I felt was missing. Additionally, the telephonic support team was quick to answer during inquiries but could have provided more detailed clarifications when discussing payment terms. Overall, while the software functionality aligns with what I've seen elsewhere, the sales and pre-purchase stage left out some information I valued and would have helped my decision-making. With a bit more transparency and detail upfront, I would recommend this service more confidently.