Experience was mostly clear with few waits
My experience during the sales and pre-purchase process was mostly straightforward, though there were a couple of moments where I felt repeated explanations were necessary. Initially, the sign-up and software demo went smoothly with clear instructions and a quick response from the team. However, when it came to clarifying certain features of the calling tools and the database integration, I had to wait a little longer for answers, and sometimes had to ask again to get the full picture. The invoicing steps were explained clearly but I noticed a bit of repetition in the explanations offered, which made me think the team wanted to ensure everything was understood well. Overall, the waiting times were reasonable, and while some redundancy in information occurred, it helped reinforce key points. This process was fairly hassle-free and gave me enough confidence about the software’s capabilities to consider moving forward. It wasn’t perfect but definitely fairly positive from my perspective.