Expecting support, but found frustration
I was really surprised by how much I had to figure out on my own when using WFHI. I thought the onboarding process would provide more assistance, especially since navigating software can be tricky for beginners. While there were helpful resources available, I felt they fell short in addressing some specific issues I faced. The support I reached out to didn’t seem very engaged, which left me feeling frustrated. I ended up spending more time than I’d anticipated trying to get everything set up properly. There was a lack of proactive help that I expected, and though there were a couple of useful guides, they didn't cover everything. That said, I appreciate that they provided a platform that has potential. But in a world where more comprehensive support is almost expected, I was left disappointed and struggling. What could have been smooth felt like a series of unnecessary bumps.