Expecting long waits but everything moved fairly quickly
Before purchasing, I thought the sign-up and pre-purchase communication would involve a lot of back-and-forth and repeated explanations, as I've experienced with other software vendors. Surprisingly, that was not the case here. The process was relatively smooth — the initial contact was responsive, and the steps for invoicing and payment were clear and straightforward without unnecessary delays. I was expecting to wait several days for the software access and training materials, but I got them quickly after completing sign-up. Compared to previous experiences, where I had to repeat details multiple times to get setup, this was much less time-consuming. The training onboarding materials were laid out clearly, so I didn't have to spend long figuring things out or clarifying repeatedly. In all, while I was prepared for a slow and repetitive pre-purchase process, the speed and clarity here were better than expected and made starting out less stressful than what I had anticipated from other providers.