Expecting faster start but got good overall support
You provided a decent service but I felt the initial start-up time was longer than I expected. It took several days to really get the calling features and database set up in a way that suited me, which delayed the actual usage phase. While the telephonic support was responsive and handled my queries well, I think more proactive assistance during onboarding could have helped speed things up. The training materials were informative but seemed a bit disconnected from real daily tasks, making it harder to put theory into action immediately. On the payment side, signing up and receiving invoices worked smoothly, which I appreciated since it was never a hassle to manage that part. I noticed that the software received automatic updates regularly which did help keep things running without my manual intervention, so that was a plus. Overall, I feel you offered good support, but what was missing was a quicker path from sign-up to active, comfortable usage—an improvement there would raise the experience noticeably.