Expecting easy sari cheeze par thoda self-help karna padha
Main soch rahi thi ki sales aur pre-purchase process simple aur straightforward hoga, jo bas mujhe buy karna hai aur sab kuch ready hosakta hai. But environment aisa nahi tha. Website pe product ke features ache tarike se explained the, par jab software ka trial shuru kiya toh kuch functionalities ke baare mein mujhe khud seekhna pada, koi comprehensive guide nahi mili. Support team se contacts bhi kiya, par unka response kabhi kabhi slow tha, jo thoda frustrating tha. Onboarding aur training materials kaafi basic lage mere liye, jisme kuch cheezein mujhe khud figure out karni padi. Payment aur invoicing ka system toh usual jaisa tha, clear labels ke saath, but mujhe laga ki thoda aur user guide hona chahiye service ka. Overall product mein potential hai aur kaafi aspects achhe hain, par main ye expect karti thi ki zyada ready-made solution diya jayega, par mujhe apni taraf se thoda koshish karni padi.