Expected to start quickly but onboarding took longer than I thought
Initially, I was quite optimistic about the training and onboarding process with WFHI. However, what I expected versus what actually happened was quite different. I thought the onboarding would be fairly quick and straightforward, but it ended up taking much longer than anticipated. The training material was a bit dense and sometimes hard to follow, which slowed me down considerably. It felt like each stage was taking more time than promised and there was not much clarity on how to proceed smoothly. The software itself was fine, but getting used to it took time, especially adjusting to the dialer functions and database integration. One positive I can say is that the support team tried to be helpful when I raised concerns, although sometimes getting hold of them was a challenge. So, while I expected a fast start, the experience was slower and more cumbersome. Overall, it felt a bit frustrating but manageable if one has patience for the onboarding period.