Expected to need help, but mostly figured it out myself
Before signing up, I imagined buying software like this would mean a lot of hand-holding, expecting someone to walk me through each step thoroughly. In reality, the pre-purchase and sales process with WFHI was more hands-off than I anticipated. I found that most of the information I needed wasn’t spoon-fed but rather provided in broad strokes, so I ended up figuring out quite a bit on my own. The sign-up and invoicing went smoothly, thankfully, though I was ready for friction there. What pleasantly surprised me was how the software’s interface encouraged exploration without overwhelming me. Sometimes it was a bit challenging to find specific training resources quickly, and that meant some trial and error, but I appreciated the flexibility. Compared to other services where I felt pushed toward features I didn’t need, this allowed me to tailor my experience. Overall, even though I expected a more guided approach, having space to learn things independently worked well for me and felt empowering rather than frustrating or confusing.