Expected timely support but got a slow response
When I first encountered issues with the dialer during a busy week, I expected prompt assistance given the service promises. The telephonic support was accessible but often slow to respond to the actual problem, which made my workflow more stressful. On one hand, the support team did eventually help me understand a workaround, which I appreciated, but on the other, it took multiple calls and some waiting to get there. The onboarding training did help partially with understanding basic functionality, but when it came to troubleshooting unexpected errors, the resources were less clear. I also noticed that while software updates were automatic, they sometimes introduced interface changes without clear advance communication, which added to the confusion. Overall, my experience was a mix of some helpful moments and significant delays in resolving real issues, which did not fully meet my expectations for a service designed to support remote workflows efficiently.