Expected thorough onboarding but mostly figured it out myself
I started using the training and onboarding expecting a structured and comprehensive guide, but it turned out to be quite the opposite. Much of the setup and learning process relied heavily on trial and error instead of clear step-by-step instructions. The support was available but not always proactive, so at times I felt left to work things out on my own. I did manage to get the basic software features functioning, especially the calling tools and database, but it took longer than I expected. It would have been better if the training had focused more on practical workflows instead of generic introductions. Although the product itself seems solid and the updates were automatic, without good onboarding, utilizing it fully becomes a challenge. I don’t deny that some parts of the training helped, and the telephonic support could be reached when really stuck, but overall, the experience was more exhausting than useful. I had hoped for a smoother transition, especially since this is software meant to assist remote work, which usually demands easy remote onboarding. The invoicing and payment functions worked fine enough, so I won’t fault that side, but I would recommend more clarity in the initial training to reduce frustration for new users.