Expected thorough help, received gaps instead

Expected thorough help, received gaps instead

You promised comprehensive training and smooth onboarding steps, but the reality was disappointing. When I encountered problems with the dialer tool setup, your guidance was minimal and slow, which made it harder to proceed. I expected more detailed instructions or a quicker fix, but instead faced vague responses and basic troubleshooting that didn't solve the issues effectively. The sign-up and invoicing process was the one part that worked fine and felt straightforward, but that couldn’t compensate for the lack of proper support during training setbacks. You need to improve how you handle problems because what I got was far from what was advertised as reliable assistance.