Expected thorough guidance, but onboarding fell short
I must say I was quite disappointed with the WFHI training and onboarding compared to other platforms I have used before. I had anticipated a more structured and comprehensive program that would walk me through every step with clear demonstrations and hands-on support. Instead, the materials felt scattered and lacking in depth, which made it difficult to build a full understanding of the software’s capabilities. The dialer setup and database features, which I expected to be straightforward thanks to training, ended up requiring significant self-exploration and troubleshooting. While there was some telephonic support available, it didn’t completely fill the gaps left by the onboarding. This was frustrating because the learning curve seemed unnecessarily steep, especially for someone hoping to get up and running quickly. The contrast with previous experiences was stark, as those platforms offered more proactive assistance. In summary, the onboarding didn’t meet my expectations, and the process felt longer and more confusing than it should have been.