Expected thodi simplicity, mili thodi complexity
Jab maine WFHI ke training aur onboarding ko join kiya tha, toh soch rahi thi ki shayad sab kuch bahut straightforward hoga. Lekin jab training chal rahi thi, toh ek particular moment tha jab dialer tools ka use karna thoda complicated lag raha tha. Unhone database feature ke baare mein bataaya jo kaafi useful tha, lekin uski implementation mujhe waise nahi lagi jaisi maine pehle sochi thi. Overall training materials clear the, aur automatic updates ne kaafi help ki, lekin mujhe laga training thodi zyada generic hai. Woh moment yaad hai jab mujhe samajh aya ki calling tools kaise integrate hote hain, us waqt mujhe laga chhoti chhoti cheezein mein confusion ho sakti hai jo shayad training mein cover nahi hui thi puri tarah. Maine thoda zyada expecting tha ki onboarding zyada personalised hoga, par phir bhi jo basic framework set kiya gaya hai, wo kaam chala leta hai.