Expected thoda zyada structured support, par mila thoda random steps
Maine socha tha ki jab main support team se baat karungi toh wo ek clear aur logical sequence follow karenge mujhe guide karne ke liye. Lekin jo mera experience raha, usmein steps thode alag-alag order mein diye gaye. Kabhi pehle training modules bataye gaye, fir turant dialer setup ki baat aayi bina database integrate kiye. Thoda mujhe laga ki agar wo thoda better planning karte toh process zyada smooth hota. Phir bhi, unke representatives ne patiently meri questions ke jawab diye aur har baar poochhne pe support mile, par sequence pe dhyan nahi diya gaya jaisa maine expect kiya tha. Training ka content accha tha lekin jo stepwise guidance ki zarurat thi wo thodi weak thi. Mujhe lagta hai ki agar onboarding ko thoda better organise kiya jaye, toh naye users ko helpful lagega.