expected the training to be linear, and largely it was
I started the onboarding expecting it to follow a logical sequence — signing up, then training on the software features, and then getting into actual calls and database management. Thankfully, the steps WFHI laid out pretty much stuck to that order which I liked. The training sessions introduced the dialer and the calling tools in a sensible flow before jumping to database features which helped me connect how the pieces work together. Even the automatic updates were announced clearly in the platform, so I didn't feel blindsided by changes. Though I found myself referring back to some training videos to recall specific details about the dialer settings during the first week. Overall, the onboarding was easier than I thought it’d be and made me confident to use the calling tools and database properly. If future training maintains this clarity and order, I’ll be happy to continue relying on WFHI for remote workflow support.