Expected swifter response but not too bad
What I expected was support that would be immediately available whenever I had an issue. In reality, the team was generally responsive but not lightning fast. On multiple occasions, I experienced delays in telephone support callbacks which was frustrating when I had pressing questions about the dialer functionality. However, once connected, the communication was clear and solutions were helpful. I appreciate that the support representatives were cordial and patient even if the wait times sometimes stretched longer than anticipated. The automatic updates sometimes caused minor problems which required calling support, adding to the inconvenience. Given the nature of remote workflow software, I understand brief waiting periods happen but I did expect a bit more consistency. Overall, the experience was balanced; good assistance when reached but responsiveness could improve. This tempered my impression since quick and reliable support is crucial for smooth daily operation.