4 out of 54 of 5Verified customerSupport and communication
Expected swift support, but experienced moderate delays
Having used other remote workflow software before, I expected WFHI’s telephonic support to respond quickly and resolve issues efficiently. While the team was polite and knowledgeable, the response times were somewhat slower than I anticipated based on past experiences. When I encountered issues with the dialer setup, calls sometimes involved waiting on hold and follow-ups to clarify the situation. That said, the support did manage to help me eventually, which met my expectations for thorough assistance if not for promptness. Considering the billing and sign-up processes were very clear and quick, I found the support comparatively slower but still effective overall.