Expected support, yet not without its limits
I had some doubts about how telephonic support would work, especially in situations where things go wrong and you need urgent fixes. Beween signing up and actually setting the software with all features, I had one or two moments when the dialer didn’t behave as expected and the database syncing was delayed. I thought the support team would be instantly available given the promises, but reality was a little different. The responses were polite and helpful, no doubt, but sometimes the time taken to resolve or even escalate the issue was longer than anticipated. I suppose this happens with many such services, but I was hoping for a smoother experience considering the focus on remote workflow efficiency. Still, they did a decent job explaining what could be done and walked me through some troubleshooting steps. Overall, I would say my expectations for support were set slightly too high based on early communications, yet not disappointed in their willingness to assist every time I called.