Expected support within my work hours, got mixed results
I signed up expecting telephonic support to be available during the precise hours I work, which was crucial for me since I rely on quick clarifications. Initially, the onboarding flow seemed fine, and setting up the software matched what was promised. However, the support availability fell short — there were days when calls went unanswered or I had to leave messages and wait unnecessarily long. On the other hand, when I did connect, the explanations were clear and helpful, which I appreciated. The automatic updates worked smoothly without affecting my workflow, so I had no issues there. The invoicing system was straightforward and transparency around it helped me stay on track. Overall, I feel the actual support hours did not completely match my expectations, but the quality of assistance when reachable was decent. Just a bit more alignment on support availability during my working times would make the experience much better. Otherwise, the software tools and database feature integrated well into my daily routine without any major hiccups.