Expected support for hiccups, got none
I had quite high hopes that the onboarding and training from WFHI would be solid enough to guide me through any issues easily. Unfortunately, that was not my experience. The training seemed basic and didn't cover much beyond the initial steps, leaving me stuck when I faced problems with the calling tools not functioning properly on my end. Instead of helpful assistance, the support felt slow and not very empathetic when I tried to get help. When things went wrong, I expected at least some quick fixes or workarounds, but that never came; I was mostly left guessing how to proceed. The automatic updates actually caused some features to break temporarily, but there was no clear guidance on how to handle that. Overall, what I expected in terms of support during difficulty was much higher than what I ended up receiving, which was quite disappointing for me.