Expected support but got mostly self-sufficiency
I thought I might need a lot of help accessing and navigating the software at first, especially with features like the dialer and database, which seemed complex from the start. However, after completing the onboarding, I found most of the access issues resolved through the training and intuitive design. That said, I am aware that if new updates bring changes, I might need to call support again. Sign-up was smooth, and invoicing was easy to track via the account dashboard, so I’ve had minimal external trouble. The calling tools worked consistently over the week I tested them. What I didn’t expect was how manageable it all felt by myself, though the availability of telephonic support offers reassurance. I’d say the experience met my expectations reasonably well since I still have a safety net to reach out if things get complicated in the future.