expected support around the clock but it didnt fit my hours
I was hoping the support would be available for most of my working hours but turns out it wasnt quite like that. During my initial onboarding phase I reached out a few times and got quick answers but only during daytime. After those hours it was mostly silent or delayed replies which was a bit frustrating because I work odd shifts some days. Sometimes I tried the telephonic support but had to leave messages and wait for call backs that didnt always come quickly. The automatic updates appeared fine and didnt interfere with my work but when I needed help it would have been better if someone was reachable later in the evening. The database feature worked smoothly but without responsive help at any time it made me a little cautious about relying fully on it. Signing up and payment was straightforward though, so that part was hassle-free at least. Overall I feel they provide decent support during office hours but not quite fitting for those needing assistance in the evenings or night. Maybe they will consider expanding hours in the future as more users with different schedules join the platform. For now, ill manage but it isnt ideal.