Expected support across my working hours, received a bit less
When I signed up, I was hoping the telephonic support would be available precisely during the hours I usually work since managing remote workflows means I need help when I'm online. The initial calls to the support line were okay, but sometimes, the support team wasn't reachable when I really needed them, which made some issues linger longer than I wanted. On the other hand, when I did get through, the team was courteous and fairly helpful, even if the resolutions took a bit. The automatic updates mostly ran smoothly, adding some useful features I hadn't anticipated, and the database feature integrated decently with my workflows although it felt a bit clunky at times. The sign-up and invoicing process were straightforward enough, and I appreciated the clear breakdowns and timely notifications. Overall, I would say the support mostly met expectations but didn't fully cover all my working hours as I had hoped, making it a mixed experience I’m ambivalent about.