Expected support across my working hours, but it wasn't there
I signed up hoping your telephonic support would actually be available during the hours I work, since my schedule is quite fixed and doesn't align with standard timings. Unfortunately, the assistance availability wasn’t realistic for me. I mostly faced delays in getting help when I needed it urgently, which was frustrating since part of the software onboarding required immediate clarifications. On the one hand, the automatic updates installed smoothly without interrupting workflows, and I appreciated that. But the times you were supposed to be reachable just didn’t fit my actual working hours. The database feature worked fine during normal use, but setting it up needed support I couldn’t get when I was actively working. Overall, I felt let down more than supported because I expected you to be accessible when I’d scheduled to engage with your platform, but that wasn’t the case, and it hampered my experience.