Expected streamlined steps but found the sales path a bit jumbled
I expected the sales process to be more sequential and intuitive, but the steps felt somewhat scattered. The initial sign-up was straightforward and the invoicing was clear, yet the training offerings arrived before I fully understood the database features, which felt out of order. While the onboarding flow was comprehensive, I wished the sequence had prioritized basic software access before introducing calling tools. It left me toggling between features trying to connect the dots. That said, the telephonic support was accessible whenever I had doubts during this phase. Payment processing was clear and timely, which helped mitigate some confusion. Overall, the order of pre-purchase information could benefit from better alignment with the customer’s practical setup needs, but the responsiveness of support balanced it out somewhat.