Expected streamlined setup but got much more confusion
Before starting with the platform, I had assumed the onboarding and sales process would be clear and quick to navigate, given all the promises about remote workflow efficiency. Unfortunately, my experience did not match those expectations. The sign-up felt more cumbersome than I anticipated, with unclear guidance on how to get the calling tools and database functioning properly. Training sessions were too brief for covering all the features I thought I would master quickly. The software itself seemed less intuitive than portrayed, leaving me frustrated during routine tasks. Automatic updates seemed to introduce more problems than solutions, at times causing the dialer to glitch unexpectedly. Communication from support was not always timely or helpful, leaving me to figure out many issues alone. Invoices and billing followed in a similarly confusing pattern, making it difficult to track payments at times. Overall, the reality fell short of the straightforward and supportive experience I expected, and this mismatch made me question whether I could continue using the system to full benefit.