expected straightforward training, mostly got it
The training and onboarding process went more or less as expected with no surprises. Signing up and making the payment was straightforward and the invoicing was well handled. We started with the basic software setup which went smoothly and allowed for integrating the dialer and database tools without complications. Day by day, the automatic updates seemed to install quietly in the background, so there was no need to manually intervene, which was good. However, the support calls could have been a bit more frequent. The response team was able to handle queries when called but I was hoping for slightly faster callbacks or scheduled check-ins during the onboarding phase. Despite this, the overall experience matched what I had planned for and the training did allow me to gain basic proficiency with the software. If anything, I might have liked more proactive communications rather than relying on me to initiate contact. But in the end, the balance between expectations and reality was decent and the core features of the training and onboarding worked according to plan.