Expected straightforward, surprised by complicated onboarding
I have used other platforms before and expected WFHI’s training and onboarding to be similar or easier, but I was surprised by how much more involved this process turned out to be. The software itself includes some impressive features, like the automatic updates and a fairly robust dialer tool, which I found promising. However, the initial setup required a lot more hands-on training than I anticipated, with several sessions that felt repetitive compared to what I had experienced previously. The onboarding wasn’t as streamlined, making me adjust my expectations. On the positive side, the telephonic support was available and helpful when I ran into issues, and the invoicing system was transparent enough to follow. But overall, the complexity of the setup and the need for frequent clarifications made me realize this wasn’t as straightforward as I thought. Still, I recognize that the database feature and other elements have potential and may benefit certain workflows once fully adjusted to. So while I was surprised and occasionally frustrated by the process, I acknowledge the software’s strengths in other areas even if it’s not quite what I expected based on past experiences.