expected straightforward support but faced more delays and confusion
I came to this service expecting support that was more responsive and straightforward than what I’d experienced before with other software providers. However, from my experience, the telephonic support took longer to pick up and address my questions which was frustrating. Additionally, the responses often didn’t fully align with my queries which meant I had to explain things again multiple times, leading to wasted effort on my part. In comparison to other tools, where I usually found the assistance more immediate and precise, this felt like a step back. Invoicing and payment were clear but that did not compensate for the lacklustre support experience. It’s possible that the support team was under pressure or had some limitations, but from a customer point of view it was disappointing as it held up my work with the software. Overall, although the product looks helpful, the support at this point does not meet my expectations based on prior alternatives I have used in similar contexts.