Expected straightforward sales process, got slightly more complex
I expected the sales and pre-purchase process to be very straightforward from the outset, with clear pricing and a simple way to find the right product features for my needs. While the sign-up itself was relatively hassle-free and the invoicing process was clear after completion, initially it took more time than I anticipated to understand which software package suited my workflow best. The website and sales information provided did the job but didn’t always answer my specific questions about how the calling tools and database feature would fit into my day-to-day. I found I needed to spend additional time comparing options to decide, which was a bit of a delay in itself. Once I made a decision though, the rest of the process flowed smoothly without issues. So in terms of ease, the service mostly met my expectations, although I did expect a bit more upfront clarity on the product’s practical fit before signing up.