Expected straightforward onboarding but got confusing setup options
I had assumed the training and onboarding would be straightforward, allowing me to quickly set up my remote workflows using your software. However, finding the precise instructions I needed was not easy at all. The training modules seemed scattered and did not clearly represent the sequence I had to follow to get started. Several key features felt hidden in menus or linked to other sections that were not immediately obvious. I kept searching through various database explanations and dialer training materials but felt like I was going in circles without clear guidance. The onboarding support was not as accessible as I expected either, which made me spend too much time trying to figure out essentials like setting up calls and managing automatic updates. The sign-up process was manageable, but it did not compensate for the difficulty I faced during real training where stepwise clarity is vital. This mismatch between my expectations and what I found did not help me get up to speed quickly as I had hoped.