Expected straightforward onboarding but faced ongoing glitches
I had hoped the training and onboarding would set me up smoothly for daily use, but honestly, it’s been a frustrating experience. Each day, I encountered small but persistent issues with how the software responded—sometimes the dialer wouldn't connect properly, or the database wouldn't update as expected. While the initial sign-up and access were fine, these everyday hiccups made it hard to rely on the tools consistently. The training material seemed okay, but it didn’t prepare me for troubleshooting these recurring bugs. Plus, the ongoing updates sometimes changed the interface without clear heads-up, which disrupted my flow. On the plus side, telephonic support was available, but I often waited too long or got generic answers that didn’t resolve my problems. I wanted to get into a rhythm quickly, but instead I’m left feeling weary and uncertain about whether this software will meet my needs in the longer term.