expected stepwise help but got confusing jumble instead
Honestly, I was expecting a logical flow to the whole onboarding and training which simply wasn’t there. From starting the software to using the dialer and database, it felt like steps were all jumbled. Like, I had no clue which feature to focus on first and support communication just complicated things more. Every time I called for help, they gave me pieces of info but never a clear sequence to follow so I had to keep figuring stuff out myself. Automatic updates came with no warning and sometimes broke the workflow instead of improving it. Invoicing also wasn’t properly explained; signing up felt like just a random form fill. I ended up spending more time confused than actually getting anything done. This definitely wasn’t what I signed up for and honestly, I expected much more sensible guidance for a paid service. It just didn’t meet even my basic expectations, which was pretty frustrating.