Expected steady support but got inconsistent help instead
I signed up expecting steady telephonic support and clear communication throughout my use of the software, but I found the reality quite different. Initially, I thought the training would prepare me well, but as days passed, support became unpredictable. Sometimes I would get quick responses, but most often calls to the support team went unanswered or I received vague instructions that didn’t resolve my issues. The automatic updates seemed to cause disruptions too, with new versions sometimes introducing bugs that hindered the dialer and calling tools instead of improving them. The database management also felt clunky since glitches slowed down my workflow. I expected invoicing and payments to be clear and easy, which they were, but that was the only smooth part of the experience. The inconsistency and poor communication frustrated me and impacted my ability to use the tools effectively day to day. I had hoped for a more reliable support system considering what I was told at the signup, but unfortunately, what I got was a lot less than that. Due to these ongoing problems, I am quite disappointed with how things turned out.