expected steady help, got some surprises with ongoing support
I thought the setup would mostly be a one-time hassle with maybe occasional support calls after, but it turned out a bit different. The initial onboarding was as straightforward as I expected, the training videos and guided steps made clear what needed to be done once. However, when I started using the dialer and database daily, I found myself needing to call support more often than I guessed. These were usually questions about syncing updates or tailoring the software features to better fit my workflows. So while the setup phase was largely one-off, the ongoing support felt more like a routine partnership which took me by surprise in a good way. Telephonic help was always patient, even if sometimes I had to wait a bit for my call to connect. All told, the software delivered well but I was glad they offered this ongoing assistance instead of leaving me alone after signing up.