Expected something smoother but got a bit mixed
Before signing up for the training and onboarding, I had the impression that it would be a more streamlined and personalized experience. I was expecting the coaching to match my prior understanding and pace, with clearer guidance at each step. However, when I finally went through it, some sessions felt a bit generic and a little rushed, which made it hard to keep up. Although the software demonstration during onboarding was helpful, I found the database and calling tools less intuitive than anticipated. The automatic updates arrived as promised, but sometimes it felt like they changed features too quickly without enough prior notice. The sign-up and invoicing processes were straightforward and as expected, which was a relief. Telephonic support was generally available, though not always immediately, leaving me waiting for assistance at times. Overall, my expectations were set for a smoother and more tailored experience in training and onboarding, but what I got was somewhat uneven. While there were positives like clear payments and functional software, the mismatch between expected and actual guidance made me wary about fully relying on the system without further help in the future.