Expected something simpler, got way more complicated
Hey, so I thought this would be something straightforward, you know, like plug and play software where I just sign up, log in, and start managing calls and stuff smoothly. But honestly, it wasn’t at all what I expected. The onboarding was confusing right from the start, and the trial didn’t clearly show what features were actually usable for me. I was expecting a simpler dialer and database combo, but it seems like you need to spend a ton of time just figuring out what does what before you can properly get going. Also, I thought the invoicing and payments would be more automated, but it required a lot of manual steps, which was a drag. I’m chatting with support now, but it’s already tedious having to explain the same things repeatedly. I guess I underestimated how much work would go into just setting it up versus using it day-to-day. Not what I thought I signed up for at all.