Expected something more structured but got a confusing start
Honestly, I went into the training and onboarding expecting something more neat and easy to follow, since I've used other remote-work software before. But the experience was a bit disappointing compared to that. The training materials felt scattered, with lots of gaps in explaining how to integrate the calling tools with the database feature properly. The onboarding flow wasn’t very intuitive, and I wasted time trying to figure out which step comes next. On the plus side, I did appreciate that the support team was reachable by phone, even if sometimes the answers were not very clear. It’s different from what I had hoped for, because the process didn’t feel as streamlined or user-friendly as I expected based on past experience. I think this setup needs improvement to better support new users. It felt like it could have been simplified to avoid any extra confusion right at the start.