Expected something different, got mixed results overall
Before signing up, I thought the software and training would be a seamless match for my remote workflow needs. I expected intuitive onboarding and a truly integrated calling and database feature that would save me time. However, the actual experience was a mix. The onboarding was fairly straightforward but not as guided or personal as I had hoped; some steps were confusing without extra help. On the plus side, the dialer tool worked reliably across the week and the database feature did help organize contacts better than before. On the other hand, the automatic updates occasionally disrupted active sessions, which was frustrating. I felt the training covered necessary basics but didn’t dive deep enough to maximize use of all features. Overall, the product matched my expectations in some areas, like software stability and invoicing clarity, but fell short on smooth onboarding and fully comprehensive training that I anticipated. It's a blend of some strengths mixed with clear room for improvement.