Expected some wait but support was reasonably prompt
My experience with the WFHI support team was fairly positive overall, though it was not without its quirks. I initially expected longer wait times given the complexity of the issues I faced with the dialer and database features. To my surprise, the telephonic support answered reasonably quickly and had a technical understanding that helped clarify most of my queries without excessive repetition. There were a couple of moments when I had to explain the problem twice, which added a bit of frustration. However, the representatives were patient and never rushed the conversation, which I appreciated. Additionally, their continuous updates pushed through automatically without manual intervention and that reduced the need to call support frequently for software glitches. The invoice and payment processes were smooth and transparent, which made for a seamless onboarding flow. I feel what I got was close to what I expected except the brief moments of repetition in the troubleshooting which were a bit annoying. Still, the overall communication was effective and supportive enough to keep me engaged with the product.