Expected some things, got some others
I expected to find all the information about the software and its features easily on their website before purchasing, but it turned out to be a bit mixed. Some details about the calling tools and database features were clearly explained, which matched what I was looking for. However, information on the invoicing and payment process was less obvious and required reaching out to support to get a full understanding. On the positive side, the onboarding and training outlines were available and informative. That helped me gauge how long setup would take, though I had to learn some steps by trial as well. The sign-up flow was fairly straightforward once I understood the payment options. Overall, I was able to gather enough information to feel comfortable making the purchase, but it took more effort than I had hoped. I appreciated having telephonic support handy during this process, as it helped address some questions quickly. So, while not perfect in easy information access, the resources met my needs adequately enough to proceed.