Expected some struggles but onboarding was smoother than I thought
Initially, I was somewhat nervous about the onboarding and training for WFHI’s software because I assumed I might need lots of external help along the way. However, I quickly realized that the structured training sessions addressed most questions I had in advance, so I only needed to seek additional assistance on a couple of occasions. The tutorial videos and step-by-step guides were comprehensive and well-organized, helping me get familiar with the calling tools and database feature effectively. Automatic updates were applied without interrupting my workflow, which was a positive surprise. The sign-up and invoicing process was straightforward, and support was available when I occasionally called them. Comparing what I expected — continuous struggles and frequent breaks needing support — with what actually happened, I feel more confident that I would manage similarly next time with minimal help. It was a positive learning experience overall, calm and manageable rather than overwhelming.