Expected some setup, got it and more ongoing support too
When I signed up for WFHI, I figured there would be a decent amount of one-off setup needed, mainly around the calling tools and initial database import. Initially, that was true: the training sessions walked through the setup step-by-step, which helped a lot. However, what I didn't expect was the amount of ongoing effort especially with the automatic update system regularly adding new features or adjusting workflows. This meant regular learning and tweaks that sometimes took more time than simply setting up once and forgetting about it. On the plus side, the invoicing process and payment workflow were smooth and intuitive, letting me focus on refining usage rather than administrative hassles. So overall, I'd say I expected a straightforward setup, but WFHI offers a bit more ongoing management which I found valuable and engaging. I'm a fan of platforms that keep evolving, but it means commitment beyond the initial installation. I'd rate this with four stars for hitting most of my expectations and adding some extra value.