Expected some issues but support was surprisingly responsive
Honestly, I wasn’t sure what exactly to expect when I started the onboarding and training with WFHI. I thought there might be long delays or unclear instructions, but I was pleasantly surprised by how quickly they responded whenever I reached out for help. It wasn’t always perfect—sometimes I had to wait a bit longer than I liked—but overall the support team was really attentive. The training itself covered the essentials and I felt guided well enough to set up the software and database. I guess I expected maybe more back-and-forth confusion, so this was a nice change. Even the telephonic support was helpful, which made me feel like I could ask questions without hesitation. I’m still getting used to some features, but I think the way people responded to me eased that process better than I thought it would.