Expected some hoops but got pretty smooth help
I didn’t expect to get support that was this straightforward. Usually when I’ve tried using other remote workflow tools, there’s a lot of back and forth, repeating the same info to different people, and waiting ages on hold. But with these guys, the support was direct. Every time I called, they already seemed to know roughly what I needed and didn’t make me start from scratch. I didn’t feel like the usual churn of waiting forever or explaining myself repeatedly. It wasn’t like they magically knew everything, but their telephonic help was efficient and made a difference. Definitely better than what I’d anticipated, which was a never-ending cycle of repeating problems. I will say the call wait time was never zero, but reasonable given the kind of help I got. So in summary, I think the support here beats my prior experiences by a comfortable margin, even if it isn’t absolutely instant all the time.